Development Programmes

AMG Training Excellence Programme

Introduction

The aim of the Excellence programme is give the essential tools and techniques to help your existing employees deliver outstanding customer service and sales techniques.  Outstanding customer service is the key to success of any business and having the tools to be able to increase sales is a must to success. this programme has been developed for businesses looking to increase turnover, develop staff skills and develop customer relationships to create lifelong customers.

Benefits

  • Dealing effectively with customers enquiries
  • Understand the importance of selling products and services at all times
  • Using effective methods to upsell to customers
  • Effectively and confidently solving customer complaints
  • Increase “can do” and “know how”
  • Understands all methods of communication and how to communicate effectively

What’s in it for the candidate?

Each learner will gain the skills to succeed in their current job role and beyond. The course will give each learner a better understanding of what they need to progress. the learner will also receive a certificate of attendance of the “Excellence Programme”

Pre Course Requirements

You will need to bring your National Insurance Number and be aware of your highest qualification previously achieved for enrolment purposes.

Delivery Method

The programme is delivered over 2,4,8 & 12 days. This can spread over a time scale that fits your business but we would advise a session at least once a week to keep the learners focused on the course content.

 

Golf Development Programme

Introduction

The aim of the Golf Development programme has been designed to give the required skills to develop your club/business. Greatness is made up of a vast array of skills that are all required to be able to excite your clients/customers. Outstanding customer service is one of the keys to success and having the tools to be able to increase sales is essential. This programme has been developed for businesses looking to increase turnover, develop staff skills and develop customer relationships to create lifelong customers.

Benefits

  • Dealing effectively with customers enquiries
  • Understand the importance of selling products and services at all times
  • Using effective methods to upsell to customers
  • Effectively and confidently solving customer complaints
  • Increase “can do” and “know how”
  • Understands all methods of communication and how to communicate effectively

What’s in it for the candidate?

Each learner will gain the skills to succeed in their current job role and beyond. The course will give each learner a better understanding of what they need to progress. The learner will also receive a certificate of attendance of the                 “Golf Development” programme.

Pre Course Requirements

You will need to bring your National Insurance Number and be aware of your highest qualification previously achieved for enrolment purposes.

Delivery Method

The programme is delivered over 2, 4,8 & 10 days. This can spread over a time scale that fits your business but we would advise a session at least once a week to keep the learners focused on the course content.

 

Hospitality Greatness Programme

Introduction

The aim of the Hospitality Greatness programme has been designed to give the required skills to succeed in the hospitality sector. Greatness in hospitality is made up of a vast array of skills that are all required to be able to excite your clients/customers. Outstanding customer service is one of the keys to success and having the tools to be able to increase sales is essential. This programme has been developed for businesses looking to increase turnover, develop staff skills and develop customer relationships to create lifelong customers.

Benefits

  • Dealing effectively with cancellations, bookings, payments
  • Understand the importance of selling products and services at all times
  • Using effective methods to upsell to customers
  • Effectively and confidently solving customer complaints
  • Increase “can do” and “know how”
  • Understands all methods of communication and how to communicate effectively

What’s in it for the candidate?

Each learner will gain the skills to succeed in their current job role and beyond. The course will give each learner a better understanding of what they need to progress. The learner will also receive a certificate of attendance of the                 “Hospitality Greatness” programme.

Pre Course Requirements

You will need to bring your National Insurance Number and be aware of your highest qualification previously achieved for enrolment purposes.

Delivery Method

The programme is delivered over 2,4,8 & 12 days. This can spread over a time scale that fits your business but we would advise a session at least once a week to keep the learners focused on the course content